540 lines
28 KiB
Plaintext
540 lines
28 KiB
Plaintext
script type="text/template" id="template-help-pre-processed-track"
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| This track has not yet been processed into master form and may include multiple streams from the source musician.
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script type="text/template" id="template-help-refocus-rescore"
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| {% if(data.validIOScore) { %}
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| We have re-scored latency based on your changes.
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| {% } else { %}
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| We have re-scored latency and IO based on your changes.
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| {% } %}
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script type="text/template" id="template-help-ftue-watch-video"
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| Be sure to watch the help video.
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script type="text/template" id="template-help-chat-not-enabled"
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| You must first chose this option in order to activate a chat input.
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script type="text/template" id="template-help-select-input"
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| You still need to select an input device.
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script type="text/template" id="template-help-select-output"
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| Select an output device, because the current input device has no candidate output ports.
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script type="text/template" id="template-help-push-resync-when-done"
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| Push 'Resync' when done modifying device settings.
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script type="text/template" id="template-help-can-move-on"
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.help-can-move-on
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| You can move to the next step now.
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script type="text/template" id="template-help-tweak-asio-settings"
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| Click here to try faster ASIO settings.
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script type="text/template" id="template-help-high-latency-notice"
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.help-high-latency-notice
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| {% if(data.additional == 'asio') { %}
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p.gear-specific-latency-notice Tip: click the ASIO SETTINGS button to try faster ASIO settings.
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p
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| If you are unable to get your audio gear latency below 20 milliseconds, you can click NEXT to proceed through setup with a high-latency audio profile. This will allow you to play with JamTracks and backing tracks, but not play with others.
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p
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a href="https://jamkazam.desk.com/customer/en/portal/articles/2400685-using-the-setup-wizard-%E2%80%93-step-2-%E2%80%93-select-and-test-audio-gear" rel="external" Click here
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| for more troubleshooting tips to speed up your audio gear setup.
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| {% } else if(data.additional == 'macosx-builtin') { %}
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p.gear-specific-latency-notice Tip: Insert your headphones on a Mac to bring your latency down, and click the RESYNC button to try again.
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p
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| If you are unable to get your audio gear latency below 20 milliseconds, you can click NEXT to proceed through setup with a high-latency audio profile. This will allow you to play with JamTracks and backing tracks, but not play with others.
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p
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a href="https://jamkazam.desk.com/customer/en/portal/articles/2400685-using-the-setup-wizard-%E2%80%93-step-2-%E2%80%93-select-and-test-audio-gear" rel="external" Click here
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| for more troubleshooting tips to speed up your audio gear setup.
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| {% } else { %}
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p.general-info
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| Your computer and interface are processing audio too slowly to play online in real-time sessions with other musicians over the Internet. You may click NEXT to proceed through setup to play alone in sessions with JamTracks or backing tracks, or if you want to improve your speed score to play online,
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a href="https://jamkazam.desk.com/customer/en/portal/articles/2400685-using-the-setup-wizard-%E2%80%93-step-2-%E2%80%93-select-and-test-audio-gear" rel="external" click here
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| for a troubleshooting article.
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| {% } %}
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script type="text/template" id="template-help-session-plus-musicians"
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| Plus any interested JamKazam musicians that I approve.
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script type="text/template" id="template-help-minimum-output-channels"
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| To be a valid output audio device, it must have at least 2 output ports.
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script type="text/template" id="template-help-follower-count"
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| The number of followers that this {{data.entity_type}} has.
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script type="text/template" id="template-help-friend-count"
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| The number of friends that this {{data.entity_type}} has.
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script type="text/template" id="template-help-recording-count"
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| The number of recordings that this {{data.entity_type}} has made.
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script type="text/template" id="template-help-session-count"
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| The number of sessions that this {{data.entity_type}} has played in.
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script type="text/template" id="template-help-session-audio-inputs-instructions"
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.session-audio-inputs-instructions.big-dark-help.session-help
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p
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| In this Audio Inputs section, set the input level on each of your audio tracks to a healthy level.
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br
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p
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| To do this, hover your mouse over the volume icon on one of your audio tracks. You'll see a slider with meter lights on the sides. Use the gain knobs on your audio interface or the slider in the JamKazam app to adjust your input level up or down. Play and/or sing, and watch where the meter lights peak. These lights should reach the top of the green lights, and maybe one light into the orange/red zone.
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br
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p
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| If your input is set too high, you'll get clipping and distortion. If your input is set too low, your audio may be too soft, or you'll get too much white noise mixed with your audio signal.
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script type="text/template" id="template-help-session-personal-mix-instructions"
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.session-personal-mix-instructions.big-dark-help.session-help
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p
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| In this Personal Mix section, adjust the volume of each audio track in your session to get the mix where you like it.
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br
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p
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| To do this, hover your mouse over the volume icon on any of the audio tracks. You'll see a slider with meter lights on the sides. Pull the slider in the JamKazam app up to make the track louder in the mix, or pull the slider down to make the track softer in the mix. Don't worry, as these changes only affect what you hear - they don't change what others in your sessions hear.
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br
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p
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| Also, please note that your personal mix is the mix that will be used for any recordings that you personally make in the session and also for any broadcast that you personally send from your computer to YouTube, Facebook, etc. If another musician in your session makes a recording or broadcasts your session, that musician's personal mix is the mix that will be used.
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script type="text/template" id="template-help-session-media-tracks-instructions"
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.session-media-tracks-instructions.big-dark-help.session-help
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p
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| In this Recorded Audio section, you can open recordings you've made in JamKazam sessions, JamTracks (multi-track recordings of popular songs) you've purchased from JamKazam, or audio files (i.e. simple backing tracks). You can also start a metronome that everyone in the session will hear.
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br
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p
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| For any of these features, you can adjust the associated volume of audio in your session to get the mix where you like it.
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br
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p
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| To do this, hover your mouse over the volume icon on any of the audio tracks. You'll see a slider with meter lights on the sides. Pull the slider in the JamKazam app up to make the track louder in your personal mix, or pull the slider down to make the track softer in your mix. Don't worry, as these changes only affect what you hear - they don't change what others in your sessions hear.
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br
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p
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| Also, please note that your personal mix is the mix that will be used for any recordings that you personally make in the session and also for any broadcast that you personally send from your computer to YouTube, Facebook, etc. If another musician in your session makes a recording or broadcasts your session, that musician's personal mix is the mix that will be used.
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script type="text/template" id="template-help-musician-score-count"
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.help-musician-score-count
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p
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| The score shown is the one-way latency (or delay) in milliseconds from you to this user. This score is calculated using the following three values that JamKazam gathers:
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ul
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li
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span.definition
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| Your Audio Gear Latency:
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span.measurement.my-gear-latency.partial
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span.measurement-value
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| {{data.my_gear_latency ? data.my_gear_latency + ' ms': '13 ms*'}}
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span.measurement-absent
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| {{data.my_gear_latency ? '' : "(you have not qualified any gear, so we picked an average gear latency)"}}
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li
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span.definition
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| Their Audio Gear Latency:
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span.measurement.their-gear-latency.partial
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span.measurement-value
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| {{data.their_gear_latency ? data.their_gear_latency + ' ms': '13 ms*'}}
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span.measurement-absent
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| {{data.their_gear_latency ? '' : "(they have not qualified any gear, so we picked an average gear latency)"}}
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li
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span.definition
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| Round-trip Internet Latency:
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span.measurement.internet-latency.partial
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span.measurement-value
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| {{data.internet_latency ? data.internet_latency + ' ms': '?'}}
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span.measurement-absent
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| {{data.internet_latency ? '' : "(we have not scored you with this user yet)"}}
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p
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span.definition
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| Total One-Way Latency:
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span.measurement.my-gear-latency
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span.measurement-value
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| ( {{data.my_gear_latency ? data.my_gear_latency: '13'}} + {{data.their_gear_latency ? data.their_gear_latency: '13'}} + {{data.internet_latency ? data.internet_latency: '?'}} ) / 2 = {{data.full_score ? data.full_score + ' ms' : "?"}}
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span.measurement-absent
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| {{data.full_score ? '' : "(when we don't know internet latency, we don't try to guess your one-way latency)"}}
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p
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| We categorize this score as good, fair, poor, unacceptable, or unknown. Those categories are defined as follows:
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ul
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li
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span.definition
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| Good:
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| 20ms or less
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img src="/assets/content/icon_green_score.png"
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li
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span.definition
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| Fair:
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| 20ms to 35ms
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img src="/assets/content/icon_yellow_score.png"
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li
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span.definition
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| Poor:
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| 35ms to 50ms
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img src="/assets/content/icon_red_score.png"
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li
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span.definition
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| Unacceptable:
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| Above 50ms
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img src="/assets/content/icon_blue_score.png"
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li
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span.definition
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| Unknown:
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| No internet score is available between you and them.
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img src="/assets/content/icon_purple_score.png"
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script type="text/template" id="template-help-musician-score-self"
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.help-musician-score-self
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p
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| You are looking at your own account.
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p
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| Try hovering over other user's latency score to find out your one-way latency to them.
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p
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span.definition
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| Your Audio Gear Latency:
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span.measurement.my-gear-latency
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span.measurement-value
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| {{data.my_gear_latency ? data.my_gear_latency + ' ms': '13 ms*'}}
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span.measurement-absent
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| {{data.my_gear_latency ? '' : "(you have not qualified any gear, so we picked an average gear latency)"}}
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script type="text/template" id="template-help-gear-wizard-inputs-changed"
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.help-inputs-changed
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| {% if(data.missingInputDevice) { %}
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p
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| {{ data.missingInputDevice }} is no longer connected or malfunctioning.
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| {% } %}
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| {% if(data.newInputDevice) { %}
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p
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| {{ data.newInputDevice }} is now available.
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| {% } %}
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script type="text/template" id="template-help-gear-wizard-outputs-changed"
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.help-outputs-changed
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| {% if(data.missingOutputDevice) { %}
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p
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| {{ data.missingOutputDevice }} is no longer connected or malfunctioning.
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| {% } %}
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| {% if(data.newOutputDevice) { %}
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p
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| {{ data.newOutputDevice }} is now available.
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| {% } %}
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script type="text/template" id="template-help-no-audio-profiles"
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.help-no-audio-profiles
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| Click here to configure new audio gear.
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script type="text/template" id="template-help-file-manager-poke"
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.help-file-manager-poke
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p
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| After the session is over, your recording will synchronize with the server to make a final mix.
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p
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| You can find out more by clicking
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em File Manager
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| at any time.
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script type="text/template" id="template-help-sync-viewer-paused"
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.help-sync-viewer-paused
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| JamKazam prevents file uploads, downloads, and recording management while in a session.
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script type="text/template" id="template-help-sync-viewer-retry"
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.help-sync-viewer-retry
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| Your request will be attempted as soon as possible.
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script type="text/template" id="template-help-recording-discarded-soon"
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.help-recording-discarded-soon
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| This recording will be discarded {% $.timeago(data.discardTime) %}. If you want to keep this recording, click the (edit) link.
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script type="text/template" id="template-help-command-enqueued"
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.help-recording-command-enqueued
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| Your request will be executed as soon as possible.
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script type="text/template" id="template-help-file-sync-delayed-deletion"
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.file-sync-delayed-deletion
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| The files associated with this recording will be deleted as soon as your client has uploaded your tracks and stream mix from this recording.
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script type="text/template" id="template-help-media-controls-disabled"
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| {% if(data.mediaTrackOpener) { %}
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| Switch
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b MIX:
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| to
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b Master
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| mode to have control over volume levels.
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| {% } else { %}
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| Only the person who opened the recording can control the volume levels.
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| {% } %}
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script type="text/template" id="template-help-not-session-controller"
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.not-session-controller.larger-text
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| This feature controls the master mix for the session, which is used to set the mix levels for recordings and session broadcasts,
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| so changes to the master mix affect all musicians in the session.
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| Only {{data.sessionControllerName}} has control of the master mix for this session.
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br
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br
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| If you want to change the personal mix – i.e. the mix/levels that you personally hear – you can use the volume sliders on each track on the session screen to do this, and it won’t affect what other musicians in the session hear, so you can do this safely.
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script type="text/template" id="template-help-jamtrack-controls-disabled"
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| During a recording, volume and mute controls for JamTracks are disabled. So, get the session volume levels right before starting the recording.
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script type="text/template" id="template-help-volume-media-mixers"
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| Audio files only expose both master and personal mix controls, so any change here will also affect everyone in the session.
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script type="text/template" id="template-help-downloaded-jamtrack"
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.downloaded-jamtrack
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p When a JamTrack is first purchased, a user-specific version of it is created on the server. Once it's ready, it's then downloaded to the client.
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p However, in some cases, you may need to download the JamTrack again (if you change machines, for instance).
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p If you do not currently have it and try to open it now, we will try to download it immediately.
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script type="text/template" id="template-help-metronome-unstable"
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.metronome-unstable
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span.definition Background
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p The metronome feature requires that every user's computer in the session must agree on the current time.
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span.definition The Problem
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p The computers of {{data.names}} have not successfully synchronized to the current time.
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span.definition Solution
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p The JamKazam service is trying to automatically correct this error condition. Please close this message, wait about 10 seconds, and then try opening the metronome again. If this problem persists after a couple of attempts, we recommend that the unsynchronized users restart the JamKazam application.
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p If this error persists after a restart, please have the users with the issue contact support@jamkazam.com.
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script type="text/template" id="template-help-metromone-playback-modes"
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.metromone-playback-modes
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p The metronome plays a local metronome back to each musician locally, with the local metronomes all synchronized to a global clock with high precision.
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p The cluster test mixes playback of your local metronome with the streamed audio of all other musician metronomes. This will give you a good sense of the audible latency in your session. If all the metronome sounds are tightly clustered, there is low latency. If not, it will be more difficult to play in sync.
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script type="text/template" id="template-help-jamtrack-guide-tile"
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.jamtrack-guide-tile.big-help
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p To try out your JamTrack, click the 'create session' tile.
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script type="text/template" id="template-help-jamtrack-guide-private"
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.jamtrack-guide-private.big-help
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p To try out your JamTrack, select this option to create a session easily.
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script type="text/template" id="template-help-jamtrack-guide-session"
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.jamtrack-guide-open.big-help
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p To try out your JamTrack, click here to open it.
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script type="text/template" id="template-help-profile-interests-virtual-band"
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| For musicians who want to join a band that plays only online on JamKazam and does not travel and meet in person at a physical space to play.
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script type="text/template" id="template-help-profile-interests-traditional-band"
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| For musicians who want to join a more traditional band that meets in person at a physical space to play. It may also play online on JamKazam.
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script type="text/template" id="template-help-profile-interests-paid-sessions"
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| For professional session musicians who are qualified and interested in playing paid recording session gigs for bands, composers, and producers.
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script type="text/template" id="template-help-profile-interests-free-sessions"
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| For skilled musicians who are interested in playing free recording session gigs for bands, composers, and producers, either for fun or to build experience and resume.
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script type="text/template" id="template-help-profile-interests-cowrite-partners"
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| For composers and songwriters who want to collaborate with others in composing and creating new music.
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script type="text/template" id="template-help-band-profile-add-new-member"
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| For bands that want to add one or more new members and let the JamKazam community of musicians know your band is looking for new members.
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script type="text/template" id="template-help-band-profile-play-paid-gigs"
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| For professional bands that are qualified and interested in playing paid gigs at music venues and other events.
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script type="text/template" id="template-help-band-profile-play-free-gigs"
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| For bands that are interested in playing free gigs, either for fun or to build experience.
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script type="text/template" id="template-help-jamtrack-landing-preview"
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.jamtrack-landing-preview.big-help
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p click a play button to preview the master mix and individual tracks of the JamTrack
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script type="text/template" id="template-help-jamtrack-landing-video"
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.jamtrack-landing-video.big-help
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p click to watch JamTracks video
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script type="text/template" id="template-help-jamtrack-landing-cta"
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.jamtrack-landing-cta.big-help
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p click here to get this JamTrack free
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script type="text/template" id="template-help-jamtrack-browse-band"
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.jamtrack-browse-band.big-help
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p List JamTracks of a specified band
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script type="text/template" id="template-help-jamtrack-browse-master-mix"
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.jamtrack-browse-master-mix.big-help
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p Listen to master mix and individual tracks
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script type="text/template" id="template-help-jamtrack-browse-cta"
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.jamtrack-browse-cta.big-help
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p Click to select your first free JamTrack!
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script type="text/template" id="template-help-jamtrack-web-play"
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.jamtrack-web-play.big-help
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p Click here to open your free JamTrack
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script type="text/template" id="template-help-master-metronome-notice"
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.master-metronome-notice
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p The metronome does not produce any sound in the master mix.
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script type="text/template" id="template-help-personal-media-track"
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.personal-media-track
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p Only the person who opened the audio track can modify volume and pan in the personal mix. Click the MIXER button above to make changes in the master mix.
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script type="text/template" id="template-help-missing-my-tracks"
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.missing-my-tracks
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p Click the RESYNC button up above to search for your track again.
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script type="text/template" id="template-help-ftue-video-settings"
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.ftue-video-settings
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p
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ul
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li If you have a quad core computer, we recommend selecting 720p HD resolution (1280x720) and 30 frames per second (fps).
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li If you have a dual core computer, we recommend selecting 1/2 720p HD resolution (640x360) and 30 frames per second (fps).
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li If you're not sure what to choose, don't worry, you can change this later while in sessions to experiment with it.
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script type="text/template" id="template-help-new-webcam-found"
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.new-webcam-found
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p
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| {{data.name}} is now available to use.
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script type="text/template" id="template-help-old-webcam-lost"
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.old-webcam-lost
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p
|
||
| {{data.name}} is no longer connected.
|
||
|
||
script type="text/template" id="template-help-ftue-video-disable"
|
||
.ftue-video-disable
|
||
p
|
||
| You can disable video entirely. There are two reasons why you might do that:
|
||
ul
|
||
li If you know you never want to see anyone else's video.
|
||
li If you are experiencing technical problems with others send you video.
|
||
|
||
script type="text/template" id="template-help-no-change-while-loading"
|
||
span Certain actions are disabled while a track is being loaded.
|
||
|
||
script type="text/template" id="template-help-video-window-not-open"
|
||
.video-window-not-open
|
||
p You've selected to record video, but the video window is not open.
|
||
p Click the VIDEO button in the main window and try again.
|
||
|
||
script type="text/template" id="template-help-no-webcam-1"
|
||
.video-window-not-open
|
||
p You've selected to record your primary webcam, but it is not open.
|
||
|
||
script type="text/template" id="template-help-no-webcam-2"
|
||
.video-window-not-open
|
||
p You've selected to record your secondary webcam, but it is not open.
|
||
|
||
script type="text/template" id="template-help-no-screen-capture"
|
||
.video-window-not-open
|
||
p You've selected to record your desktop, but that feature is not enabled.
|
||
|
||
script type="text/template" id="template-help-vid-record-chat-input"
|
||
.vid-record-chat-input
|
||
p Any chat inputs in the session will also be included in the video if checked.
|
||
|
||
script type="text/template" id="template-help-first-time-jamtrack-web-player"
|
||
.first-time-jamtrack-web-player
|
||
| Create custom mixes to mute parts, slow down playback, etc.
|
||
|
||
script type="text/template" id="template-help-no-audio-help"
|
||
.no-audio-help
|
||
p A remote musician will appear grayed out if you are not receiving streaming audio from them.
|
||
|
||
p Usually audio streaming just works, but in some cases router configurations do not allow audio streams to reach your computer.
|
||
|
||
p This article <a href="https://forum.jamkazam.com/showthread.php?tid=118" rel="external">describes how you can configure your router</a> to allow the streamed audio to get through to you.
|
||
|
||
|
||
script type="text/template" id="template-help-teacher-musician-profile"
|
||
.teacher-musician-profile.big-dark-help
|
||
p
|
||
a href="https://forum.jamkazam.com/showthread.php?tid=119" rel="external" Click here
|
||
| for a help article that explains how to fill out your musician profile.
|
||
|
||
script type="text/template" id="template-help-teacher-profile"
|
||
.teacher-profile.big-dark-help
|
||
p
|
||
a href="https://jamkazam.desk.com/customer/en/portal/articles/2405835-creating-your-teacher-profile#EditTeacherProfile" rel="external" Click here
|
||
| for a help article that explains how to fill out your teacher profile effectively to attract students.
|
||
|
||
script type="text/template" id="template-help-jamtrack-variants"
|
||
.jamtrack-variants.big-dark-help
|
||
p
|
||
| The FULL package of a JamTrack will let you also download each track or mix to a personal device. You can always upgrade to FULL later.
|
||
|
||
script type="text/template" id="template-help-jamtrack-upgrade"
|
||
.jamtrack-upgrade.big-dark-help
|
||
p
|
||
| Upgrade your JamTrack so that you can download each track or mix to a personal device.
|
||
|
||
script type="text/template" id="template-help-side-remaining-jamclass-credits"
|
||
.side-remaining-jamclass-credits
|
||
h2 Book JamClass Lesson
|
||
p You currently have {{data.jamclass_credits}} JamClass lesson credits available.
|
||
a.book-now.button-orange BOOK NOW!
|
||
|
||
script type="text/template" id="template-help-side-remaining-test-drives"
|
||
.side-remaining-test-drives
|
||
h2 Book TestDrive Lesson
|
||
p You currently have {{data.remaining_test_drives}} TestDrive lesson credits available.
|
||
a.book-now.button-orange BOOK NOW!
|
||
|
||
script type="text/template" id="template-help-side-buy-test-drive"
|
||
.side-buy-test-drive
|
||
h2 Book TestDrive Lesson
|
||
p TestDrive is the best way to get started with lessons. We offer packages to let you try lessons with 2 or 4 different teachers at highly discounted rates to find the teacher who is best for you. Or if you're confident you've found the right one, you can get a discounted rate on your first lesson to get rolling.
|
||
a.book-now.button-orange BOOK NOW!
|
||
p Or call us at
|
||
p 877-376-8742 (877-37-MUSIC)
|
||
p And we can answer any questions and help set you up over the phone.
|
||
|
||
script type="text/template" id="template-help-side-buy-normal-lesson"
|
||
.side-buy-normal-lesson
|
||
h2 Book Lesson
|
||
p Lessons with {{data.first_name}} start at just {{data.cheapest_lesson_stmt}}.
|
||
a.book-now.button-orange BOOK NOW!
|
||
p Or call us at
|
||
p 877-376-8742 (877-37-MUSIC)
|
||
p And we can answer any questions and help set you up over the phone.
|
||
|
||
script type="text/template" id="template-help-side-didnt-find-teacher"
|
||
.side-didnt-find-teacher
|
||
h2 Let us help!
|
||
p
|
||
| Didn't find the teacher you want? Tell us what you're looking for,
|
||
| and our concierge team will find one or more teachers who meet your requirements in about a week. We are 100% committed to helping you connect to your ideal teacher!
|
||
|
||
.field
|
||
label Email
|
||
input.email type="text" placeholder="Email address" value="{{data.email}}"
|
||
.field
|
||
label Phone
|
||
input.phonenumber type="text" placeholder="Callback number"
|
||
.textarea-wrapper
|
||
textarea.note placeholder="Write a note here explaining what you need in your teacher..."
|
||
a.post-help.button-orange SEND NOTE
|
||
|
||
|
||
script type="text/template" id="template-help-ftue-step-3-config-tracks"
|
||
.ftue-step-3-config-tracks.big-dark-help
|
||
p Please click here for detailed instructions to successfully complete this setup step. These instructions will help you avoid wasted time and frustration.
|
||
|
||
script type="text/template" id="template-help-ftue-step-2-instructions"
|
||
.ftue-step-2-instructions.big-dark-help
|
||
p Please click here for detailed instructions to successfully complete this setup step. These instructions will help you avoid wasted time and frustration.
|
||
|
||
script type="text/template" id="template-help-ftue-step-2-sample-rate"
|
||
.ftue-step-2-sample-rate.big-dark-help
|
||
p
|
||
| Your sample rate settings are currently in conflict.
|
||
a href="https://forum.jamkazam.com/showthread.php?tid=120" rel="external" Click here
|
||
| for instructions to correct this.
|
||
|
||
script type="text/template" id="template-help-ftue-step-4-instructions"
|
||
.ftue-step-4-instructions.big-dark-help
|
||
p Please click here for detailed instructions to successfully complete this setup step.
|
||
|
||
script type="text/template" id="template-help-ftue-step-5-instructions"
|
||
.ftue-step-5-instructions.big-dark-help
|
||
p Please click here for detailed instructions to successfully complete this setup step.
|
||
|
||
script type="text/template" id="template-help-test-drive-package-go"
|
||
.test-drive-package-go
|
||
p
|
||
| {% if(data.plural) { %}
|
||
| Enter your email and a password, and click Sign Up to pay for and book your lesson with these awesome teachers!
|
||
| {% } else { %}
|
||
| Enter your email and a password, and click Sign Up to pay for and book your lesson with this awesome teacher!
|
||
| {% } %} |