better help desk check

ruby/lib/jam_ruby/models/user.rb

@@ -2863,7 +2863,7 @@ module JamRuby
     end
 
     def has_support?
-      return false if !subscription_trial_ended?
+      return false if (!subscription_trial_ended? || subscription_sync_code == 'in_trial') && recurly_subscription_id.nil?
       return true if admin
       SubscriptionDefinitions.rules(self.subscription_plan_code)[:has_support]
     end

web/app/controllers/supports_controller.rb

@@ -8,7 +8,7 @@ class SupportsController < ApplicationController
     end
     gon.has_support = current_user.has_support?
     gon.email = current_user.email
-    gon.in_trial = !current_user.subscription_trial_ended?
+    gon.in_trial = !current_user.subscription_trial_ended? || subscription_sync_code == 'in_trial'
     gon.plan_code = current_user.subscription_plan_code
 
     @title = "Help Desk"