diff --git a/ruby/lib/jam_ruby/models/user.rb b/ruby/lib/jam_ruby/models/user.rb
index 7507f4e5a..431e163c1 100644
--- a/ruby/lib/jam_ruby/models/user.rb
+++ b/ruby/lib/jam_ruby/models/user.rb
@@ -2865,7 +2865,13 @@ module JamRuby
     def has_support?
       return false if (!subscription_trial_ended? || subscription_sync_code == 'in_trial') && recurly_subscription_id.nil?
       return true if admin
-      SubscriptionDefinitions.rules(self.subscription_plan_code)[:has_support]
+      if !subscription_trial_ended? || subscription_sync_code == 'in_trial'
+        SubscriptionDefinitions.rules(self.desired_plan_code)[:has_support]
+      else
+        SubscriptionDefinitions.rules(self.subscription_plan_code)[:has_support]
+      end
+
+
     end
 
     def subscription_rules(dynamic_definitions = true)