diff --git a/ruby/lib/jam_ruby/models/user.rb b/ruby/lib/jam_ruby/models/user.rb
index da691b916..40bd1f9e1 100644
--- a/ruby/lib/jam_ruby/models/user.rb
+++ b/ruby/lib/jam_ruby/models/user.rb
@@ -2864,19 +2864,12 @@ module JamRuby
 
     def has_support?
       # early exit if in trial (excepting credit card and no Admin Override)
-      return false if (!subscription_trial_ended? || subscription_sync_code == 'in_trial') &&
-          recurly_subscription_id.nil? &&
-          admin_override_plan_code.nil?
+      return true if !subscription_trial_ended? ||  subscription_sync_code == 'in_trial'
 
       # let admins test feature without subscription
       return true if admin
 
-      # if still in trial, use their desired plan rather than actual plan, because actual will always say gold while in trial
-      if !subscription_trial_ended? || subscription_sync_code == 'in_trial'
-        SubscriptionDefinitions.rules(self.desired_plan_code)[:has_support]
-      else
-        SubscriptionDefinitions.rules(self.subscription_plan_code)[:has_support]
-      end
+      SubscriptionDefinitions.rules(self.subscription_plan_code)[:has_support]
     end
 
     def subscription_rules(dynamic_definitions = true)
diff --git a/web/app/assets/javascripts/support/react-components/SupportPage.js.jsx b/web/app/assets/javascripts/support/react-components/SupportPage.js.jsx
index b3e9f81d1..090560843 100644
--- a/web/app/assets/javascripts/support/react-components/SupportPage.js.jsx
+++ b/web/app/assets/javascripts/support/react-components/SupportPage.js.jsx
@@ -28,7 +28,7 @@ window.SupportPage = React.createClass({
                 support_space=<div className="support-warning">The functionality on this page is disabled because you are currently in the free trial period and are not eligible for support.<br/><br/>You can <a href="/client#/account/subscription">change your plan</a> here.</div>
             }
             else {
-                support_space=<div className="support-warning">The functionality on this page is disabled because you must have a Platinum or Gold plan to use support.<br/><br/>You can <a href="/client#/account/subscription">change your plan</a> here.</div>
+                support_space=<div className="support-warning">The functionality on this page is disabled because you must either be in trial, or have a Platinum or Gold plan to use support.<br/><br/>You can <a href="/client#/account/subscription">change your plan</a> here.</div>
             }
         }
 
diff --git a/web/app/controllers/supports_controller.rb b/web/app/controllers/supports_controller.rb
index 50b489a94..37df40973 100644
--- a/web/app/controllers/supports_controller.rb
+++ b/web/app/controllers/supports_controller.rb
@@ -12,7 +12,7 @@ class SupportsController < ApplicationController
     gon.plan_code = current_user.subscription_plan_code
 
     @title = "Help Desk"
-    @description = "The JamKazam help desk offers 1:1 help desk support only to our Gold and Platinum plan subscribers."
+    @description = "The JamKazam help desk offers 1:1 help desk support only to in-trial and Gold and Platinum plan subscribers."
     render 'show', :layout => 'support'
   end